Header Logo
Home      • VLA      • Calendar      • Contact      • News          
Virtual Academy
VLA Form
PD Registration
VLA Technical Support Solutions
Attention: Foreign Language Students
Click image below
.PDF version, click here.pdf

For video tutorials on using VLA, click here


If you are having difficulty attaching a video from your iphone to the question section, follow the simple steps.

1. Record video on phone.

2. Email video to self on computer.

3. Open email and save video to computer.

4. In question section, click “add file” and select video from computer. 

Accessing QuickTime Videos on Chromebooks:

The student needs to open the video, once it opens on their screen they need to click on the settings button as shown in step #1 below, under Web (recommended) select H.264 300k as shown in step #2.

Trying to complete editable PDFs in Chrome or on Chromebooks?

1. Click to open the pdf and type in the responses (fill out the check).
2. Click PRINT, when selecting printer click PDF and save to the computer.
3. Attach the file to the question section.

Why am I returned to the login page when I click the Save button?

Here is a link to clear your cache for all browser types.We believe it has to do with the Content Advisor being enabled. To fix this:
  1.  Click Tools > Internet Options.
  2.  Click the Content tab.
  3.  Disable the Content Advisor.

I have a unit to redo but cannot type in the answer box.

For a student to redo a question, the background color of the question must be gray. If it is pink, the student must send this unit back to the teacher to be graded again. 

The teacher must choose which question(s) the student should redo. Those questions should each be marked Redo, not Incorrect. The teacher must then choose This unit must be redone at the top of the page. 

I cannot access the read-aloud capability in Adobe Acrobat Reader 8.

To access the read aloud capability in newer versions of Adobe Acrobat Reader, download the newest version of Acrobat Reader at https://get.adobe.com/reader/.

  1. After installing Acrobat Reader, open the program, and click edit.
  2. Select Preferences.
  3. Click on Internet, and make sure Display PDF in Browser is NOT checked.
  4. Click OK. Note: You may have to restart your computer.
  5. Log in to your VLA account, and click on your unit.
  6. Click the PDF File link at the top of the unit. The unit will open in a new window with a menu along the top.
  7. On the new menu, click View > Read Out Loud/Activate Read Out Loud. You may also opt to use the keyboard shortcut Shift+Ctrl+Y.
  8. Click the paragraph you would like to have read. The voice will read the highlighted text.
    Note: To read entire page, click > View > Read Out Loud/Read This Page Only. You may also opt to use the keyboard shortcut Shift+Ctrl+V.
  9. To stop the reader, keyboard shortcut Shift+Ctrl+E.

*Note: The read aloud voice is dependent upon your version of Windows. Windows XP uses a male voice, and Windows Vista uses a female voice.

iPad Users

We have found that "Puffin" is the best web browser for displaying Flash content in VLA. You can download this app from the iTunes App Store.  Puffin is free for 14 days, or you can purchase it for $2.99.

I'm a Mac user. How can I get my PDF file to read aloud?

  1. Open the PDF file, and highlight the portion of the text you would like to hear.
  2. Click Safari > Speech > Activate.

I cannot access the videos.

QuickTime must be installed on your computer to access the videos. Download this free program at http://www.quicktime.com/.

I am using Internet Explorer 8 and cannot access the videos.

Quick Fix: When the security warning box appears, select No. You will need to do this each time you wish to access video content.

To permanently fix the problem, launch Internet Explorer 8 and follow these steps:

  • Click Tools > Internet Options.
  • Select the Security tab.
  • Click the Custom Level button.
  • In the Miscellaneous section, change Display mixed content to Enable.

Once I have logged in, I select a course and choose a unit to work on. The program returns me to the login page.

We believe this to be a cookie setting error. Please adjust your browser to always allow session cookies. The following directions may help to make this correction.

  • Open your Internet Explorer browser.
  • ChooseTools > Internet Options from the menu.
  • Choose the Privacy tab.
  • Click the Advanced button.
  • Check Override automatic cookie handling and Always allow session cookies.
    The user can choose to Accept, Block, or be Prompted for First-Party Cookies or Third-Party Cookies.

I forgot/lost my username and/or password.
Contact the VLA Point of Contact at your school. This individual has access to all login account information.

I cannot access the website.

Make sure you are using the correct address: https://virtuallearningacademy.net/

I am using the correct site but still cannot access the login page.

Make sure you are using Internet Explorer 6.0 or higher as your browser, and a Windows 98 or higher operating system.

I can access the login page with my username and password, but my units are appearing blank.

Make sure you are using Internet Explorer 6.0 or higher as your browser, and a Windows 98 or higher operating system.

I am using Internet Explorer 6.0 or higher, but the units are still blank.

At this point, you may need to change the security setting on your browser.

  • Click Tools > Internet Options.
  • Select the Privacy tab.
  • Change the privacy setting to medium or low.

My math courses will only print one page of content.

Click the PDF File link that is located at the top left hand corner of the page within the content. Once the content is opened as a PDF file, you will be able to click on the Printer Friendly button on the left side of the screen, and all pages of the content will print.

I use a Mac and don't have a Ctrl key for special characters.

There are codes for special symbols specifically for Mac users. A list of these codes can be accessed athttps://computers.tutsplus.com/tutorials/a-guide-to-special-characters-on-your-mac--mac-55094

VLA Videos.
        Upload size must be under 30MB

How to Use the Print Screen Function on a Mac.

To Print entire screen:
Hold down Apple key + Shift + 3 simultaneously to get a picture of your entire desktop. If your audio is turned on, you will hear a click similar to that of a camera. You will then find a picture on your desktop entitled "Picture N", being the first unsued number.

 To print a certain area of the screen:

Hold down Apple key + Shift + 4 and release to capture a certain area of the screen.  A cropping tool will appear and you can select the area of the screen you would like to cature.

 To print a specific application window:

To do a screen capture of a specific application window, hold down Apple key + Shift + 4 and release.  Click the spacebar and a camera icon will appear. Move this icon to the application window you want to capture and press "Enter."

        For additional support or questions, click on [email protected]

Clearing Your Browser Cache

   1. In the browser bar, enter: chrome://settings/clearBrowserData
   2. Or, the Windows keyboard shortcut is Ctrl+Y, then select "Clear browsing data" on the 
       right-hand side.
   3. In the pop-up window, you can choose All Time.
       - Select Cached images and files
       - Select Cookies and other site data
       - Click Clear Data
   4. Exit/quit all browser windows and reopen the browser.

   1. Select the "View history.." icon.
   2. The Windows keyboard shortcut is Shift+Ctrl+Delete.
       - From the Time range to clear: drop-down, select Everything.
   3. Select "History."
   4. Select "Clear Recent History."
   5. Select "Time range to clear": Everything.
   6. Click "Details" to open the options.
   7. Make sure "Cache" is selected.
   8. Select "Clear now."
   9. Exit/quit all browser windows and reopen the browser.

Microsoft Edge
   1. In the top right, click the Hub icon (looks like a star with three horizontal lines).
   2. Click the History icon, and then select.
   3. Clear all history.
   4. Select Browsing history, then Cookies and saved website data, and then 
       Cached data and files.  Click Clear.
   5. After the "All Clear!" message appears, exit/quit all browser windows and reopen 
       the browser.


Safari 8
   1. From the Safari menu, select Clear History and Website Data...
   2. Select the desired time range, and then click Clear History.
   3. Go to Safari>Quit Safari or press Command-Q to exit the browser completely.

Safari 7 and Below
   1. From the Safari menu, select Reset Safari....
   2. Select the items you want to reset, and then click Reset.  As of Safari 5.1, Remove all 
       website data includes both cookies and cache.
   3. Go to Safari>Quit Safari or press Command-Q to exit the browser completely.

Internet Explorer 11
   1. Select the gear icon (Tools) at the top right of your screen.
   2. Select "Internet Options" and then the "Delete" button from the small menu.
   3. The keyboard shortcut is Ctrl+Shift+Delete (on Windows PCs).
   4. Exit/quit all browser windows and reopen the browser.
© 2022 Jefferson County Educational Service Center
2023 Sunset Blvd. Steubenville, OH 43952
Tel: 740-283-3347 Fax: 740-283-2709

CMS created by eSchoolView
Footer Logo